Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call, text, or fill out a form on our website.
We also collect details about your plumbing issue so we can send the right technician with the right parts. If you pay by card, our payment processor handles that data securely.
When you visit our website, we automatically collect basic technical data like your IP address, browser type, and the pages you view. This helps us keep the site running smoothly.
How We Use Information
We use your contact details to schedule service, send appointment reminders, and follow up after a job. If you call about a leak, we use your address to get a plumber to your door fast.
We use your email or phone number to answer questions, provide quotes, and share updates about your service. We may also send occasional tips or offers, but only if you opt in.
We use website data to improve our pages, fix errors, and understand which services people need most in Rexburg.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and keep your session secure. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are sent. If you turn off cookies, some parts of our site may not work as well, but you can still call us at +12089875089.
Analytics and Third-Party Tools
We use analytics services to see how people find and use our website. These tools collect anonymous data like page views and traffic sources. They do not identify you by name.
We also use third-party scheduling and payment tools to manage appointments and process payments. These providers have their own privacy policies, and we choose partners who protect your data.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when needed to run our business or follow the law.
We may share your details with trusted service providers who help us with scheduling, payment processing, or website analytics. They can only use your data to perform those services for us.
We may disclose information if required by law, to protect our rights, or to keep our customers and team safe.
Data Retention
We keep your information as long as needed to provide service, meet legal and tax requirements, and resolve any issues. When we no longer need it, we delete or anonymize it.
If you want us to delete your data sooner, contact us and we will review your request.
Data Security
We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. That includes secure connections and limiting who can see your data.
No method of transmission over the internet is completely secure. We work hard to protect your data, but we cannot guarantee absolute security.
User Rights
You have the right to ask what personal information we hold about you. You can also request that we correct or delete it.
To exercise these rights, call us at +12089875089 or send a written request to the address below. We will respond within a reasonable time.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, contact us and we will delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date.
Your continued use of our website or services after changes means you accept the updated policy.
Contact Information
If you have questions about this privacy policy or how we handle your data, reach out to us.
Call +12089875089, email us, or send a letter to the address below. We are happy to help.